Last updated: 29.11.2025

Thank you for purchasing from Mikulaninets Art.
We want you to be completely satisfied with your order.
This Refund & Returns Policy explains how we handle returns, replacements, damaged items, cancellations, and lost parcels.

If you have any questions, please contact:
info@mikulaninets.com

1. Overview

Because many of our products are made to order (prints) or are one-of-a-kind (original artworks), returns are handled differently depending on the item.

We always comply with UK consumer law and aim to resolve issues quickly and fairly.

2. Damaged or Faulty Items

If your order arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery.

To process your claim, please provide:

• Photos of the damaged item
• Photos of the packaging
• Your order number

Once received, we will offer:

• A free replacement, if available, or
• A full refund, or
• A suitable alternative solution

This does not affect your legal rights.

3. Lost or Missing Parcels

If your parcel appears lost:

• Contact us as soon as possible
• We will open an investigation with the courier

If the courier confirms the parcel is lost, we will issue:

• A replacement (if possible), or
• A full refund

4. Returns for Prints (Made to Order)

All art prints are made to order specially for each customer.

Therefore:

• We do not accept returns for prints due to change of mind, incorrect size ordered, or buyer error
• We do accept returns if the print is damaged, faulty, or incorrect

This is standard for custom-made and made-to-order products under UK consumer law.

5. Returns for Original Paintings

Original artworks are unique, hand-created pieces.

We accept returns for original paintings only if:

• The artwork is damaged
• You received the wrong item
• There is a significant issue not described in the listing

Returns for original art due to change of mind are not normally accepted, but may be considered case-by-case at our discretion.

Buyers are responsible for:

• Repacking the artwork securely
• Return shipping costs (unless the item was damaged or faulty)
• Ensuring the artwork is returned in its original condition

6. Custom or Commissioned Artwork

Custom artwork, commissions, and personalised pieces are not eligible for returns or refunds, except in cases of damage during shipping.

7. Cancellations

Print Orders

Because prints go into production quickly:

• Orders may only be cancelled within 2 hours of purchase
• After this window, cancellations are not guaranteed

Original Artwork Orders

• Orders may be cancelled before dispatch
• Once shipped, cancellations are not possible (see returns policy above)

To request a cancellation, contact us as soon as possible at:
info@mikulaninets.com

8. Packaging Requirements for Returns

If a return is approved, items must be returned in secure packaging.

For Prints:

• Keep prints flat
• Use rigid packaging (backing board, stiff envelope or box)
• Protect with tissue paper or similar material

For Original Artwork:

Original paintings must be returned using similar protective materials used to ship them, including:

• Acid-free or soft protective wrapping
• Bubble wrap
• Corner protectors
• Sturdy box or mailer

We recommend using a tracked shipping service.

9. Refund Processing

Once we receive and inspect your return (if applicable), refunds will be issued to your original payment method.

Refund timelines:

• Processing time: typically 3–7 business days
• Bank or payment provider processing time may vary

We will notify you when your refund has been approved and processed.

10. International Orders

For orders shipped outside the UK:

• Customs duties, VAT, and import taxes are non-refundable
• If returning an original artwork, clearly mark the parcel as “Customer Return” to avoid additional customs fees

11. Contact

If you need help with a damaged order, return, refund, or cancellation, please contact:

Mikulaninets Art
Email: info@mikulaninets.com

We will always do our best to assist you promptly.